Privacy Policy

Scope

This policy applies to visitors to d-sai.com, prospective and existing customers, and users who interact with our services. Where we process customer data under a services agreement, we act as a processor; the customer is the controller. For our website and marketing operations, we are the controller.

Data we collect

• Account & contact: name, email, phone, company, role.
• Usage & device: pages viewed, referrer, approximate location (city/country), browser/OS, IP (for security/logging).
• Support & forms: messages, files you submit, preferences (e.g., newsletter opt-in).
• Cookies: analytics, functional, and preference cookies (see Cookies).

How we use data

• Provide and improve our website and services.
• Respond to inquiries, send transactional notices, and schedule consultations.
• Prevent and detect fraud/abuse, secure our systems, and comply with legal obligations (fraud prevention, abuse detection, audit logs).
• Operate analytics and AI testing to improve UX and performance.
• With consent or as permitted by law, send updates about features, events, or content; you may opt out anytime.

Legal bases (GDPR/UK GDPR)

• Contract: to deliver services you request.
• Legitimate interests: to secure, improve, and promote our services in ways you would reasonably expect.
• Consent: email subscriptions and certain cookies.
• Legal obligations: tax, accounting, and compliance.

Sharing & processors

We don't sell your data. We share limited data with vendors who help us operate our website and services (e.g., hosting, analytics, error monitoring, communications). Each vendor is bound by confidentiality and data-processing terms.

International transfers

We operate globally (US, UK, EU, UAE & APAC). When transferring data across borders, we use appropriate safeguards (e.g., EU Standard Contractual Clauses, UK IDTA) and require processors to do the same.

Security

• Secure SDLC, least-privilege access, encryption in transit.
• Audit logs and role-based access; environment isolation.
• Human-in-the-loop review for sensitive workflows.

Data retention

We retain data for as long as necessary to provide services and meet legal obligations. Customer content is retained per contract and deleted or returned at termination or upon verified request, subject to backups and legal holds.

Cookies & tracking

• Strictly necessary: site security and core functionality.
• Analytics: measure usage and improve features.
• Preferences: remember choices (e.g., region).

You can manage cookies via your browser settings. Where required, we'll request consent via a banner.

AI, LLMs & model use

• We do not use your confidential data to train public models.
• For customer projects, we may fine-tune or evaluate models using your data only under contract and your documented instructions, with guardrails and access controls.
• We may store prompts, outputs, and logs to improve quality, safety, and reliability—subject to data-minimization and retention rules.

Contact

• info@d-sai.com
• +8801711776686 • +44 7384 410606
• Dhaka, Bangladesh
• Unit 4, Storm 12 Plaza Shopping Centre, Southampton, UK

Changes to this policy

We may update this policy from time to time. We'll post the revised version here with a new effective date and, if changes are material, notify users via email or in-product notice.